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GDPR

GDPR Privacy Policy & Compliance Statement

Effective Date: June 19, 2026

Last Updated: June 19, 2026

At Upcoming Tools (accessible from UpcomingTools.com), registered in India, the privacy of our visitors and users is one of our main priorities. This General Data Protection Regulation (GDPR) Compliance document explains how we collect, process, secure, and manage personal data in accordance with European Union data protection laws.

We are committed to maintaining the trust of our global and local users by ensuring complete transparency in our automated operations, CRM setups, and digital tools.

1. Data Controller Information

For the purposes of the GDPR, Upcoming Tools acts as both a Data Controller (for data we collect directly from you on our website) and a Data Processor (when we configure and manage systems like Zoho CRM, WhatsApp API, and custom websites for your small business).

If you have any questions about this policy or wish to exercise your data protection rights, you can reach our Data Protection team at:

2. The Legal Basis for Processing Personal Data

Under the EU General Data Protection Regulation (GDPR), we only collect and process your personal data if we have a valid legal basis to do so. This includes:

  • Consent: You have given us clear, explicit consent to process your personal data for a specific purpose (e.g., signing up for our free website design or submitting a contact inquiry).
  • Performance of a Contract: Processing your data is necessary to fulfill our obligations to you (e.g., setting up your custom business engine, syncing your inventory, or managing your ONDC onboarding).
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as optimizing our website, running security protocols, or analyzing the performance of our tools, provided it does not override your fundamental privacy rights.
  • Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

3. Personal Data We Collect

Depending on how you interact with our platform, we may collect the following categories of personal information:

  • Identity & Contact Data: Name, business name, location (specifically state and region), email address, and phone number when you register for our services or contact us.
  • Technical & Usage Data: IP addresses, browser type, operating system, pages visited, and time spent on our platform, collected through analytics and cookies.
  • Client Business Data: Product descriptions, pricing, inventory metrics, and localized customer details provided to us for setting up your CRM, website, or WhatsApp automation systems.
  • Audio and Language Data: Regional voice samples or localized text commands (such as Telugu or Hindi inputs) used purely to test, configure, and optimize local AI voice-ordering engines with explicit business consent.

4. How We Use Your Data

Upcoming Tools uses the collected data to build a seamless digital bridge for your business. Specifically, your data is used to:

  • Configure, deploy, and maintain custom business websites, local SEO architectures, and Zoho CRM structures.
  • Synchronize product inventory metrics between WhatsApp Commerce, Instagram, and the ONDC network.
  • Improve, personalize, and expand the functionality of our technical tools.
  • Process regional-language commands to refine custom AI tools.
  • Communicate directly with you regarding updates, support inquiries, and platform security alerts.
  • Ensure legal and regulatory compliance across all digital operations.

5. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you possess comprehensive data rights. Upcoming Tools fully respects and supports these rights:

  • The Right to Access: You have the right to request copies of your personal data held by us.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure (The “Right to be Forgotten”): You have the right to request that we erase your personal data under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, in a structured, machine-readable format.
  • The Right to Object: You have the right to object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at upcomingtool@gmail.com. We will respond to your request within 30 days.

6. Data Storage, Retention, and Security

We implement strict industry-standard physical, electronic, and managerial security procedures to protect your data from unauthorized access, loss, or alteration.

  • Retention Policy: We only retain personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
  • Deletion: When personal data is no longer required, we securely delete or anonymize it so it can no longer be linked back to you.

7. Third-Party Integrations and Data Transfers

To deliver fully synchronized operations (such as syncing inventory across ONDC and WhatsApp), your data may interface with third-party software.

  • We do not sell, trade, or rent your personal data to third parties.
  • All our third-party subprocessors are thoroughly vetted to ensure they maintain GDPR-compliant security practices. For details on how our key integration partners manage user data, you can consult the Zoho Privacy Policy, the Meta Privacy Policy (covering WhatsApp APIs), and the official ONDC Policy Framework.
  • International Data Transfers: Because our core team and primary engineering operations are based in Andhra Pradesh, India, your data may be transferred to, stored, and processed in servers located outside the EEA. We rely on Standard Contractual Clauses (SCCs) approved by the European Commission to protect these international transfers.

8. Cookies and Tracking Technologies

Upcoming Tools utilizes standard cookies to enhance user experience, track site performance, and secure our portal. You can choose to disable cookies through your individual browser settings; however, doing so may impact the functionality of certain interactive features on our platform.

9. Updates to This Policy

We reserve the right to update or modify this GDPR Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this document periodically to stay informed about how we are protecting your information.